Issue link: http://digital.selecttraveler.com/i/724077
10 selecttraveler.com S E P T E M B E R / O C T O B E R 2 0 1 6 BY ELIZA MYERS W hen taking calls from au pairs living in American homes, you never know what you'll hear next. From dealing with language barriers to culture shock, Amy Klus kept busy sorting through issues from students around the world with diff ering backgrounds and expectations when she worked in the au pair divi- sion of EF Education First. "We answered a lot of interesting phone calls," said Klus, assistant director, alumni travel, for Northwestern University. " ere are a lot of cultural things to fi gure out when working with au pairs. I really learned a lot about customer service." ose skills would serve her well when her dream job opened up at Northwestern University. Now, instead of explaining American customs to foreign youth, Born: Racine, Wisconsin Education: B.B.A. in marketing Employment: Right after college, Klus landed her first job at EF Education First, a company in the educational travel industry. She started with the Northwestern Alumni Association in 2011. Hobbies: In her spare time, Klus plays co-ed softball, practices yoga and attends a book club to support her love of reading. Northwestern University's alumni as- sociation has grown to include 200,000 members since its founding in 1851. Between 500 and 600 of those mem- bers travel with the association each year, with about 8,500 travelers who have signed up for one or more trips in the past 10 years. E VA N S TO N , I L L I N O I S NORTHWESTERN U N I V E R S I T Y Klus facilitates travel for alumni members interested in the organiza- tion's culturally immersive tours. AN EPIPHANY IN SPAIN A study-abroad program in Spain led Klus to more than just a se- mester of fun. "I got the travel bug when I studied abroad in Spain," said Klus. "I had such a good time there. It was my fi rst real experience with another culture. I realized that the educational travel business was a big thing. So I knew when I got back home, I wanted to work in educational travel." With this career goal in mind, Klus searched for a job and ended up taking the au pair relations job for EF Education First in Boston. Eventually moving back to the Midwest nearer where she grew up, A M Y K L U S A S S I S T A N T D I R E C T O R A L U M N I T R A V E L checking in W I T H A M Y K L U S Northwestern alumni pose together during a tour of Chile and Argentina.